GRI & Global Compact index

GRI and Global Compact index

Status

Not covered

Covered in part

Covered in full

General Standard Disclosure: Strategy und analysis

UNGC

 

 

GRI

 

 

GRI indicator

 

 

Links and downloads

 

 

Explanations

 

 

 

G4-1

 

 

Statement from the most senior decision-maker of the organisation

 

 

CR Report 2016: CEO statement

 

 

 

 

 

 

G4-2

 

 

Key impacts, risks and opportunities

 

 

(PDF:) Financial Report 2016: Opportunity areas (p. 82)
(PDF:) Financial Report 2016: Risk areas (p. 86)
CR Report 2016: Sustainability strategy
CR Report 2016: Safety
CR Report 2016: Environment
Linde website: Clean Technology by Linde

 

 

 

General Standard Disclosure: Organisational profile

UNGC

 

 

GRI

 

 

GRI indicator

 

 

Links and downloads

 

 

Explanations

 

 

 

G4-3

 

 

Name

 

 

CR Report 2016: Corporate profile

 

 

 

 

 

 

G4-4

 

 

Primary brands, products and services

 

 

CR Report 2016: Corporate profile
Linde website: About Linde
Linde website: Clean Technology by Linde

 

 

 

 

 

 

G4-5

 

 

Location of headquarters

 

 

CR Report 2016: Imprint

 

 

 

 

 

 

G4-6

 

 

Countries of operations

 

 

CR Report 2016: Corporate profile
Linde website: Linde worldwide

 

 

 

 

 

 

G4-7

 

 

Nature of ownership and legal form

 

 

(PDF:) Financial Report 2016: Linde in the capital market (p. 38 ff.)
Linde website: Management

 

 

 

 

 

 

G4-8

 

 

Markets served

 

 

(PDF:) Financial Report 2016: Corporate profile (p. b)
(PDF:) Financial Report 2016: Business review / Gases Division (p. 50 ff.)
CR Report 2016: Corporate profile

 

 

 

 

 

 

G4-9

 

 

Scale of the organisation

 

 

(PDF:) Financial Report 2016: Linde financial highlights (p. a)
CR Report 2016: Corporate profile
CR Report 2016: Key figures

 

 

 

 

 

 

G4-10

 

 

Total number of employees

 

 

CR Report 2016: Corporate profile
CR Report 2016: Employees across the world
CR Report 2016: Diversity
CR Report 2016: Key figures

 

 

We include gender-specific data where relevant for The Linde Group: for example, the percentage of female staff and the percentage of women in senior management positions.
Contractors are working for Linde mainly on construction sites and as transport service providers. We involve these contractors in our safety and environmental protection management systems.

1; 3

 

 

G4-11

 

 

Employees covered by collective bargaining agreements

 

 

CR Report 2016: Remuneration and social benefits
CR Report 2016: Key figures

 

 

 

 

 

 

G4-12

 

 

Supply chain

 

 

CR Report 2016: Supply chain

 

 

 

 

 

 

G4-13

 

 

Significant changes during the reporting period

 

 

(PDF:) Financial Report 2016: Acquisitions (p. 116 f.)
CR Report 2016: Corporate profile
CR Report 2016: Employees across the world
Linde website: Shareholder structure

 

 

 

 

 

 

G4-14

 

 

Precautionary approach or principle

 

 

(PDF:) Financial Report 2016: Risk management (p. 84 ff.)
CR Report 2016: Sustainability strategy
CR Report 2016: Compliance
CR Report 2016: Safety
CR Report 2016: Environment
CR Report 2016: Product stewardship
CR Report 2016: Occupational safety and health protection

 

 

 

 

 

 

G4-15

 

 

Externally developed sustainability charters, principles or other initiatives

 

 

CR Report 2016: Global Compact
CR Report 2016: Values and standards
CR Report 2016: Compliance
CR Report 2016: Human rights and labour standards

 

 

 

 

 

 

G4-16

 

 

Memberships of associations

 

 

CR Report 2016: Stakeholders
CR Report 2016: Social commitment

 

 

We publish information about our most important memberships of associations.

General Standard Disclosure: Identified material aspects and boundaries

UNGC

 

 

GRI

 

 

GRI indicator

 

 

Links and downloads

 

 

Explanations

 

 

 

G4-17

 

 

Entities included in the organisation’s consolidated financial statements

 

 

CR Report 2016: About this report
CR Report 2016: Corporate profile

 

 

We do not publish any indicators on the CR performance of other companies (e.g. joint ventures, suppliers), if we have no operational control over these companies.

 

 

 

G4-18

 

 

Process for defining the report content

 

 

CR Report 2016: About this report
CR Report 2016: Material topics

 

 

 

 

 

 

G4-19

 

 

Material Aspects

 

 

CR Report 2016: About this report
CR Report 2016: Material topics

 

 

We have covered the material aspects in our Corporate Responsibility Report. They are also included in this table. We set out the main issues under the heading "Material topics".

 

 

 

G4-20

 

 

Aspect Boundary within the organisation

 

 

(PDF:) Financial Report 2016: List of shareholdings (p. 178 ff.)
CR Report 2016: About this report
CR Report 2016: Material topics
CR Report 2016: Key figures

 

 

 

 

 

 

G4-21

 

 

Aspect Boundary outside the organisation

 

 

CR Report 2016: About this report
CR Report 2016: Material topics
CR Report 2016: Key figures

 

 

On the Group’s corporate responsibility website, we have identified which stage of the value chain is relevant for each topic. In each case, this information is given at the end of the pages on that particular topic: e.g. on the climate protection page.

 

 

 

G4-22

 

 

Restatements of information provided in previous reports

 

 

CR Report 2016: About this report
CR Report 2016: Key figures

 

 

 

 

 

 

G4-23

 

 

Changes from previous reporting periods

 

 

(PDF:) Financial Report 2016: List of shareholdings (p. 178 ff.)
CR Report 2016: About this report

 

 

 

General Standard Disclosure: Stakeholder engagament

UNGC

 

 

GRI

 

 

GRI indicator

 

 

Links and downloads

 

 

Explanations

 

 

 

G4-24

 

 

Stakeholder groups engaged by the organisation

 

 

CR Report 2016: Stakeholders
CR Report 2016: Material topics
Linde website: Stakeholders

 

 

 

 

 

 

G4-25

 

 

Criteria for the selection of stakeholders

 

 

CR Report 2016: Stakeholders
CR Report 2016: Material topics
Linde website: Stakeholders

 

 

 

 

 

 

G4-26

 

 

Approach to stakeholder engagement

 

 

CR Report 2016: Stakeholders
CR Report 2016: Material topics
Linde website: Stakeholders

 

 

 

 

 

 

G4-27

 

 

Key topics and concerns raised through stakeholder engagement

 

 

CR Report 2016: Stakeholders
CR Report 2016: Material topics
Linde website: Stakeholders

 

 

 

General Standard Disclosure: Report profile

UNGC

 

 

GRI

 

 

GRI indicator

 

 

Links and downloads

 

 

Explanations

 

 

 

G4-28

 

 

Reporting period

 

 

CR Report 2016: About this report

 

 

 

 

 

 

G4-29

 

 

Date of most recent previous report

 

 

CR Report 2016: About this report

 

 

 

 

 

 

G4-30

 

 

Reporting cycle

 

 

CR Report 2016: About this report

 

 

 

 

 

 

G4-31

 

 

Contact point for questions

 

 

CR Report 2016: Sustainability strategy
Linde website: Corporate Responsibility Contact

 

 

 

 

 

 

G4-32

 

 

GRI Content Index

 

 

CR Report 2016: GRI and Global Compact index

 

 

With this CR Report we comply with the ‘comprehensive’ level of the G4 guidelines of the Global Reporting Initiative.

 

 

 

G4-33

 

 

External assurance

 

 

CR Report 2016: Assurance

 

 

 

General Standard Disclosure: Governance

UNGC

 

 

GRI

 

 

GRI indicator

 

 

Links and downloads

 

 

Explanations

 

 

 

G4-34

 

 

Governance structure of the organisation

 

 

(PDF:) Financial Report 2016: Executive Board (p. 4 f.)
(PDF:) Financial Report 2016: Supervisory Board (p. 6 f.)
(PDF:) Financial Report 2016: Diversity on the Supervisory Board (p. 17 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Promotion of women
Linde website: Executive Board

 

 

 

 

 

 

G4-35

 

 

Process for delegating authority for sustainability topics from the highest governance body to senior executives and other employees

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy

 

 

 

 

 

 

G4-36

 

 

Executive-level positions with responsibility for economic, environmental and social topics

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy

 

 

 

 

 

 

G4-37

 

 

Processes for consultation between stakeholders and the highest governance body

 

 

(PDF:) Financial Report 2016: Supervisory Board and Executive Board procedures (p. 15 ff.)
CR Report 2016: Sustainability strategy
CR Report 2016: Compliance
CR Report 2016: Involving employees

 

 

 

 

 

 

G4-38

 

 

Composition of the highest governance body and its committees

 

 

(PDF:) Financial Report 2016: Executive Board (p. 4 f.)
(PDF:) Financial Report 2016: Members and committees of the Supervisory Board (p. 6 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Promotion of women

 

 

 

 

 

 

G4-39

 

 

Chair of the highest governance body

 

 

(PDF:) Financial Report 2016: Members and committees of the Supervisory Board (p. 6 f.)

 

 

 

 

 

 

G4-40

 

 

Nomination and selection processes for the highest governance body and its committees

 

 

(PDF:) Financial Report 2016: Supervisory Board and Executive Board procedures (p. 15 ff.)

 

 

 

 

 

 

G4-41

 

 

Process to avoid and manage conflicts of interest for the highest governance body

 

 

(PDF:) Financial Report 2016: Corporate governance practices (p. 15 ff.)

 

 

 

 

 

 

G4-42

 

 

Highest governance body’s and senior executives’ roles in goals related to sustainability impacts

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
(PDF:) Financial Report 2016: Identification of opportunities (p. 82 ff.)
(PDF:) Financial Report 2016: Role of the Executive Board and the Supervisory Board regarding risk management (p. 84 ff.)
CR Report 2016: Sustainability strategy

 

 

 

 

 

 

G4-43

 

 

Highest governance body’s collective knowledge of sustainability topics

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy

 

 

 

 

 

 

G4-44

 

 

Evaluation of the highest governance body’s performance with respect to sustainability topics

 

 

(PDF:) Financial Report 2016: Supervisory Board and Executive Board procedures (p. 15 ff.)

 

 

 

 

 

 

G4-45

 

 

Highest governance body’s role in the identification and management of impacts, risks, and opportunities related to sustainability

 

 

(PDF:) Financial Report 2016: Identification of opportunities (p. 82 ff.)
(PDF:) Financial Report 2016: Role of the Executive Board and the Supervisory Board in the management of risk (p. 84 ff.)
(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy

 

 

 

 

 

 

G4-46

 

 

Highest governance body’s role in reviewing the effectiveness of the organisation’s risk management processes for sustainability topics

 

 

(PDF:) Financial Report 2016: Role of the Executive Board and the Supervisory Board in the management of risk (p. 84 ff.)
(PDF:) Financial Report 2016: Committees and meetings of the Supervisory Board (p. 7)
CR Report 2016: Sustainability strategy

 

 

 

 

 

 

G4-47

 

 

Frequency of the highest governance body’s review of economic, environmental and social impacts, risks, and opportunities

 

 

(PDF:) Financial Report 2016: Identification of opportunities (p. 82 ff.)
(PDF:) Financial Report 2016: Role of the Executive Board and the Supervisory Board in the management of risk (p. 84 ff.)
CR Report 2016: Sustainability strategy

 

 

The Linde AG Executive Board regularly makes decisions on sustainability topics at its meetings.

 

 

 

G4-48

 

 

Highest committee or position that reviews and approves the sustainability report

 

 

CR Report 2016: CEO statement
CR Report 2016: Sustainability strategy

 

 

 

 

 

 

G4-49

 

 

Process for communicating critical concerns to the highest governance body

 

 

(PDF:) Financial Report 2016: Supervisory Board and Executive Board procedures (p. 15 ff.)
CR Report 2016: Compliance
CR Report 2016: Involving employees

 

 

 

 

 

 

G4-50

 

 

Critical concerns that were communicated to the highest governance body

 

 

CR Report 2016: Sustainability strategy
CR Report 2016: Compliance

 

 

 

 

 

 

G4-51

 

 

Remuneration policies for the highest governance body and senior executives

 

 

(PDF:) Financial Report 2016: Corporate governance practices (p. 15 ff.)
(PDF:) Financial Report 2016: Remuneration of the Executive Board and the Supervisory Board
CR Report 2016: Remuneration and social benefits

 

 

 

 

 

 

G4-52

 

 

Process for determining remuneration

 

 

(PDF:) Financial Report: Remuneration of the Executive Board and the Supervisory Board (p. 22 ff.)
CR Report 2016: Remuneration and social benefits

 

 

 

 

 

 

G4-53

 

 

Expression and consideration of stakeholders’ views

 

 

(PDF:) Financial Report 2016: Remuneration of the Executive Board and the Supervisory Board (p. 22 ff.)

 

 

 

 

 

 

G4-54

 

 

Ratio of the annual total compensation for the organisation’s highest-paid individual to the median annual total compensation for all employees

 

 

 

 

 

In our Code of Ethics, we set out our commitment to fair remuneration. To ensure that we provide this, we regularly review remuneration in the regions where we operate to ensure that it is appropriate and in line with the market. We do not consider that the information required for this GRI G4 performance indicator is appropriate in evaluating the fairness of the remuneration system at Linde.

 

 

 

G4-55

 

 

Ratio of percentage increase in annual total compensation for the organisation’s highest-paid individual to the median percentage increase in annual total compensation for all employees

 

 

 

 

 

In our Code of Ethics, we set out our commitment to fair remuneration. To ensure that we provide this, we regularly review remuneration in the regions where we operate to ensure that it is appropriate and in line with the market. We do not consider that the information required for this GRI G4 performance indicator is appropriate in evaluating the fairness of the remuneration system at Linde.

General Standard Disclosure: Ethics und integrity

UNGC

 

 

GRI

 

 

GRI indicator

 

 

Links and downloads

 

 

Explanations

 

 

 

G4-56

 

 

Values, principles, standards and norms of behaviour

 

 

CR Report 2016: Values and standards
CR Report 2016: Compliance
CR Report 2016: Human rights and labour standards
Linde website: Company guidelines and position papers

 

 

 

 

 

 

G4-57

 

 

Internal and external mechanisms for seeking advice on ethical and lawful behaviour, and matters related to organisational integrity

 

 

CR Report 2016: Values and standards
CR Report 2016: Compliance
Linde website: Integrity Line
PDF: Linde Integrity Line guideline

 

 

 

 

 

 

G4-58

 

 

Internal and external mechanisms for reporting concerns about unethical or unlawful behaviour, and matters related to organisational integrity

 

 

CR Report 2016: Compliance
Linde website: Integrity Line
PDF: Linde Integrity Line guideline

 

 

 

Economic indicators

UNGC

 

 

GRI

 

 

GRI indicator

 

 

Links and downloads

 

 

Explanations

 

 

 

 

 

 

 

 

 

 

 

 

 

Economic performance

 

 

 

 

 

 

 

 

 

 

 

 

 

7

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
(PDF:) Financial Report 2016: Business model (p. 42)
(PDF:) Financial Report 2016: Targets and strategy (p. 44)
(PDF:) Financial Report 2016: Business review (p. 50 f.)
(PDF:) Financial Report 2016: Corporate governance practices (p. 15 ff.)

 

 

 

 

 

 

G4-EC1

 

 

Direct economic value generated and distributed

 

 

(PDF:) Financial Report 2016: Linde shares (p. 38 ff.)
(PDF:) Financial Report 2016: Remuneration and social benefits (p. 72 f.)
(PDF:) Financial Report 2016: Group financial statements (p. 105 ff.)
CR Report 2016: Social commitment

 

 

We do not publish information about tax payments at country level, as we classify this as confidential.

7

 

 

G4-EC2

 

 

Financial implications and other risks and opportunities due to climate change

 

 

(PDF:) Financial Report 2016: Opportunities arising from increased climate protection efforts (p. 82 f.)
(PDF:) Financial Report 2016: Regulatory and legal risks (p. 92 f.)
CR Report 2016: Energy and climate protection
CDP website

 

 

 

7

 

 

G4-EC3

 

 

Coverage of the organisation’s defined benefit plan obligations

 

 

(PDF:) Financial Report 2016: Provisions for pensions and similar obligations (p. 144 f.)
(PDF:) Financial Report 2016: Remuneration and social benefits (p. 72 f.)

 

 

 

 

 

 

G4-EC4

 

 

Financial assistance received from government

 

 

 

 

 

We do not publish a total figure for financial assistance received from governments, as we classify this information as confidential. Subsidies for large projects (mainly research or pilot projects that are of public interest) are reported on an ad-hoc basis: for example, through press releases.

 

 

 

 

 

 

 

 

 

 

 

 

 

Market presence

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
(PDF:) Financial Report 2016: Business model (p. 42)
(PDF:) Financial Report 2016: Targets and strategy (p. 44)
CR Report 2016: Supply chain
CR Report 2016: Diversity

 

 

This topic is relevant to Linde in the context of sustainability and is covered by our management systems. As it is not one of the most material sustainability topics for our Group, we only report on individual aspects in this area which are relevant to us.

1

 

 

G4-EC5

 

 

Ratios of standard entry level wage by gender compared to local minimum wage

 

 

CR Report 2016: Remuneration and social benefits
CR Report 2016: Human rights and labour standards
PDF: Code of Ethics (p. 38)

 

 

In our Code of Ethics, we set out our commitment to fair remuneration. To ensure that we provide this, we regularly review remuneration in the regions where we operate to ensure that it is appropriate and in line with the market. We do not publish figures on entry level wages, as we classify this information as confidential.

6

 

 

G4-EC6

 

 

Proportion of senior management hired from the local community

 

 

CR Report 2016: Diversity

 

 

In 2012, we looked at our senior managers in the key emerging markets and ascertained that about 70 percent of them had been hired from the local community. We are not aware of any significant subsequent change to this figure.

 

 

 

 

 

 

 

 

 

 

 

 

 

Indirect economic impacts

 

 

 

 

 

 

 

 

 

 

 

 

 

1; 6

 

 

G4-DMA

 

 

Management approach

 

 

CR Report 2016: Employees
CR Report 2016: Social commitment

 

 

This topic is relevant to Linde in the context of sustainability and is covered by our management systems. As it is not one of the most relevant sustainability topics for our Group, we only report on individual aspects in this area which are relevant to us.

2

 

 

G4-EC7

 

 

Development and impact of infrastructure investments and services supported

 

 

(PDF:) Financial Report 2016: Targets and strategy (p. 44)
CR Report 2016: Social commitment
CR Report 2016: Employees across the world
CR Report 2016: Winning talent
CR Report 2016: Remuneration and social benefits

 

 

 

2

 

 

G4-EC8

 

 

Significant indirect economic impacts

 

 

CR Report 2016: Social commitment
CR Report 2016: Employees across the world
CR Report 2016: Remuneration and social benefits
Linde website: Linde worldwide

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Procurement practices

 

 

 

 

 

 

 

 

 

 

 

 

 

1;2;3;4;5;6

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Supply chain
CR Report 2016: Raw materials
Linde website: Supply chain
PDF: Code of Conduct for Suppliers
PDF: Ethical-Legal Principles of Procurement

 

 

 

 

 

 

G4-EC9

 

 

Proportion of spending on local suppliers

 

 

CR Report 2016: Supply chain

 

 

 

Environmental indicators

UNGC

 

 

GRI

 

 

GRI indicator

 

 

Links and downloads

 

 

Explanations

 

 

 

 

 

 

 

 

 

 

 

 

 

Materials

 

 

 

 

 

 

 

 

 

 

 

 

 

8;9

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Safety
CR Report 2016: Environmental protection
CR Report 2016: Product stewardship
CR Report 2016: Raw materials
CR Report 2016: Supply chain
Linde website: Supply chain
Linde website: Product stewardship
Linde website: Raw materials
Policy on health, safety and environmental protection

 

 

 

8

 

 

G4-EN1

 

 

Materials used by weight or volume

 

 

CR Report 2016: Raw materials
CR Report 2016: Key figures
CR Report 2016: Energy and climate protection

 

 

The most important renewable resource for Linde is air from the atmosphere. The Group derives its products from the components of air. We report air gases sold in the financial year as a proportion of total gases sold, measured by weight. The consumption of other key resources and materials we publish as a total figure for raw materials and supplies used. We do not distinguish here between renewable and non-renewable materials, as this information is not strategically meaningful for our Group. The key packaging material for Linde is gas cylinders, which are reused and have therefore not been included in the performance indicator for packaging materials.

8;9

 

 

G4-EN2

 

 

Materials used that are recycled input materials

 

 

CR Report 2016: Safety
CR Report 2016: Environment
CR Report 2016: Raw materials

 

 

This performance indicator is only relevant for certain areas of our business operations and the information is therefore not strategically meaningful for the Group.
The most important renewable resource for Linde is air from the atmosphere. The Group derives many of its products from the components of air. We report air gases sold in the financial year as a proportion of total gases sold, measured by weight as well as the proportion of CO2 products derived from recycling processes.

 

 

 

 

 

 

 

 

 

 

 

 

 

Energy

 

 

 

 

 

 

 

 

 

 

 

 

 

8;9

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
(PDF:) Financial Report 2016: Opportunities arising from increased climate protection efforts (p. 82 f.)
(PDF:) Financial Report 2016: Regulatory and legal risks (p. 92 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Sustainability goals
CR Report 2016: Innovation and products
CR Report 2016: Safety
CR Report 2016: Environmental protection
CR Report 2016: Energy and climate protection
Linde website: Clean Technology by Linde
Linde website: Energy
Policy on health, safety and environmental protection

 

 

 

8

 

 

G4-EN3

 

 

Energy consumption within the organisation

 

 

CR Report 2016: Energy and climate protection
CR Report 2016: Key figures

 

 

We report our direct consumption of natural gas and other fuels, including heating oil, thermal energy, refinery gases and synthesis gases, diesel fuel, butane and propane. Standard conversion factors are used. Our total energy consumption including electricity consumption in 2016 was around 80 million MWh (2015: 79 million MWh). We do not break direct energy consumption down further into renewable and non-renewable primary energy sources, as the cost of collecting the data is not strategically meaningful for the Group. We do not publish information on the sale of energy, as we classify this as confidential.

8

 

 

G4-EN4

 

 

Energy consumption outside of the organisation

 

 

CR Report 2016: Energy and climate protection
CR Report 2016: Key figures

 

 

We report scope 3 emissions from business travel. The underlying energy consumption is thereby presented indirectly.

8

 

 

G4-EN5

 

 

Energy intensity

 

 

CR Report 2016: Energy and climate protection
CR Report 2016: Key figures

 

 

Total energy consumption (in MWh) within the Group per million euro of revenue rose in the 2016 reporting year to 4,703 MWh per million euro (2015: 4,520 MWh per million euro).

2

 

 

G4-EN6

 

 

Reduction of energy consumption

 

 

CR Report 2016: Energy and climate protection
CR Report 2016: Key figures

 

 

 

2

 

 

G4-EN7

 

 

Reduction in energy requirements of products and services

 

 

CR Report 2016: Sustainability strategy
CR Report 2016: Innovation and products
CR Report 2016: Energy and climate protection

 

 

Our products and technologies support our customers’ efforts to increase energy efficiency in their processes. In our reports, we provide examples of selected Linde products which have generated energy savings and resulted in reduced CO2 emissions for our customers.

 

 

 

 

 

 

 

 

 

 

 

 

 

Water

 

 

 

 

 

 

 

 

 

 

 

 

 

8;9

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Sustainability goals
CR Report 2016: Safety
CR Report 2016: Environment
CR Report 2016: Water
Linde website: Water
Policy on health, safety and environmental protection

 

 

 

8

 

 

G4-EN8

 

 

Total water withdrawal by source

 

 

CR Report 2016: Water
CR Report 2016: Key figures

 

 

Most of the water used by Linde is taken from surface water and used as cooling water. In most cases, it can be fed back into the water system without the need for further treatment. The performance indicator for water use is based, where available, on measurements taken. If measurements are not available, we use estimates.
The data requested for this GRI indicator on total water withdrawal is only of limited relevance to Linde and therefore does not constitute a strategically meaningful control parameter for our Group.

8;9

 

 

G4-EN9

 

 

Water sources affected by withdrawal of water

 

 

CR Report 2016: Water
CR Report 2016: Key figures

 

 

We report the proportion of Linde sites in regions with water stress or water scarcity as defined by the World Resource Institute (WRI).

8

 

 

G4-EN10

 

 

Water recycled and reused

 

 

CR Report 2016: Water
CR Report 2016: Key figures

 

 

Most of the water used by Linde is taken from surface water and used as cooling water. In most cases, it can be fed back into the water system without the need for further treatment.

 

 

 

 

 

 

 

 

 

 

 

 

 

Biodiversity

 

 

 

 

 

 

 

 

 

 

 

 

 

8

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Safety
CR Report 2016: Environment
CR Report 2016: Ecosystems
Linde website: Biodiversity
Policy on health, safety and environmental protection

 

 

This topic is relevant to Linde in the context of sustainability and is covered by our management systems. As it is not one of the most relevant sustainability topics for our Group, we only report on individual aspects in this area which are relevant to us.

8

 

 

G4-EN11

 

 

Operational sites in or adjacent to protected areas

 

 

CR Report 2016: Ecosystems
CR Report 2016: Water
Linde website: Biodiversity

 

 

 

8

 

 

G4-EN12

 

 

Impacts on biodiversity in protected areas

 

 

CR Report 2016: Ecosystems
CR Report 2016: Water
Linde website: Biodiversity

 

 

 

8

 

 

G4-EN13

 

 

Habitats protected or restored

 

 

CR Report 2016: Ecosystems
CR Report 2016: Water
Linde website: Biodiversity

 

 

 

8

 

 

G4-EN14

 

 

Endangered species

 

 

CR Report 2016: Ecosystems
Linde website: Biodiversity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Emissions

 

 

 

 

 

 

 

 

 

 

 

 

 

7;8;9

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
(PDF:) Financial Report 2016: Opportunities arising from increased climate protection efforts (p. 82 f.)
(PDF:) Financial Report 2016: Regulatory and legal risks (p. 92 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Sustainability goals
CR Report 2016: Innovation and products
CR Report 2016: Safety
CR Report 2016: Environment
CR Report 2016: Energy and climate protection
CR Report 2016: Emissions to air
Linde website: Air
Linde website: Clean Technology by Linde
Policy on health, safety and environmental protection

 

 

 

8

 

 

G4-EN15

 

 

Direct greenhouse gas emissions (Scope 1)

 

 

CR Report 2016: Energy and climate protection
CR Report 2016: Key figures

 

 

We report direct (Scope 1) and indirect (Scope 2) emissions in accordance with the standards set out in the Greenhouse Gas Protocol. As a source for global warming potential, we use publications by the IPCC (Intergovernmental Panel on Climate Change). Calculations of emissions from direct and indirect energy consumption (electricity) are based on local conversion factors, where these are available. If this is not the case, we use average country factors. The source for these is data from the IEA (International Energy Agency) and DEFRA (the Department for Environmental and Rural Affairs). Our reports include all Linde production sites over which Linde has operational control.

8

 

 

G4-EN16

 

 

Energy indirect greenhouse gas emissions (Scope 2)

 

 

CR Report 2016: Energy and climate protection
CR Report 2016: Key figures

 

 

We report direct (Scope 1) and indirect (Scope 2) emissions in accordance with the standards set out in the Greenhouse Gas Protocol. As a source for global warming potential, we use publications by the IPCC (Intergovernmental Panel on Climate Change). Calculations of emissions from direct and indirect energy consumption (electricity) are based on local conversion factors, where these are available. If this is not the case, we use average country factors. The source for these is data from the IEA (International Energy Agency) and DEFRA (the Department for Environmental and Rural Affairs). Our reports include all Linde production sites over which Linde has operational control. Linde does not emit significant quantities of biogenic CO2.

8

 

 

G4-EN17

 

 

Other indirect greenhouse gas emissions (Scope 3)

 

 

CR Report 2016: Energy and climate protection
CR Report 2016: Key figures

 

 

We report scope 3 emissions from business travel. The effect of radiative forcing in aviation is taken into consideration. The data used is based on statistics provided by the travel service provider which organises all the Group’s business trips. Emission factors are provided by DEFRA (the Department for Environmental and Rural Affairs). Linde does not emit significant quantities of biogenic CO2.

8

 

 

G4-EN18

 

 

Greenhouse gas emissions intensity

 

 

CR Report 2016: Energy and climate protection
CR Report 2016: Key figures

 

 

We report the following ratios:
The ratio of scope 1 + scope 2 emissions (in t CO2e) to revenue (in EUR million)
The ratio of scope 1 + scope 2 emissions (in t CO2e) to the number of employees at the year-end.

7;8;9

 

 

G4-EN19

 

 

Reduction of greenhouse gas emissions

 

 

CR Report 2016: Energy and climate protection
CR Report 2016: Emissions to air

 

 

We report on current climate protection targets in the section entitled accordingly. In 2015, the Group set itself a new climate target (Scope 1 and 2). By 2020, Linde wants to avoid a total of 6 million tonnes of CO2e in direct and indirect greenhouse gas emissions compared with the year 2009.

8

 

 

G4-EN20

 

 

Emissions of ozone-depleting substances

 

 

CR Report 2016: Energy and climate protection
CR Report 2016: Emissions to air
CR Report 2016: Key figures

 

 

For Linde, the most relevant emissions in terms of climate protection are CO2 emissions from its own business operations. We present detailed information about these emissions.
We are currently assessing how useful it would be for us to include this GRI indicator in our reporting by 2020.

8

 

 

G4-EN21

 

 

NOx, SOx, and other air emissions

 

 

CR Report 2016: Energy and climate protection
CR Report 2016: Emissions to air
CR Report 2016: Key figures

 

 

Global emissions of air pollutants (NOx, SOx, CO, VOC and NH3) are calculated when available on the basis of measured data. For sites where no measurements have been taken, estimates are made.

 

 

 

 

 

 

 

 

 

 

 

 

 

Effluents and waste

 

 

 

 

 

 

 

 

 

 

 

 

 

7;8;9

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Sustainability goals
CR Report 2016: Safety
CR Report 2016: Environment
CR Report 2016: Water
CR Report 2016: Waste
Linde website: Water
Linde website: Waste
Linde website: Clean Technology by Linde
Policy on health, safety and environmental protection

 

 

 

8

 

 

G4-EN22

 

 

Total water discharge

 

 

CR Report 2016: Water
CR Report 2016: Key figures

 

 

Most of the water used by Linde is taken from surface water and used as cooling water. In most cases, it can be fed back into the water system without the need for further treatment.
The data requested for this GRI indicator on total water discharge is only of limited relevance to Linde and therefore does not constitute a strategically meaningful control parameter for our Group.

8

 

 

G4-EN23

 

 

Total weight of waste by type and disposal method

 

 

CR Report 2016: Waste
CR Report 2016: Key figures

 

 

Not only do we disclose the total amount of hazardous and non-hazardous waste we produce, we also give details about the proportions of waste we dispose of in different ways. Some of the relevant information is provided by waste disposal contractors. Other data required for this GRI indicator on waste and waste disposal methods is not relevant to Linde and therefore does not constitute a strategically meaningful control parameter for our Group.

8

 

 

G4-EN24

 

 

Significant spills

 

 

CR Report 2016: Safety
CR Report 2016: Environment
CR Report 2016: Energy and climate protection
CR Report 2016: Water
CR Report 2016: Production
CR Report 2016: Emissions to air
CR Report 2016: Key figures

 

 

Serious emissions from process losses are included in our key figures on emissions to air and emissions to water. We disclose the number of reportable environmental incidents together with information on the background to those incidents. Spills are included in these figures.

8

 

 

G4-EN25

 

 

Hazardous waste

 

 

CR Report 2016: Waste
CR Report 2016: Key figures

 

 

Not only do we disclose the total amount of hazardous and non-hazardous waste we produce, we also give details about the proportions of waste we dispose of in different ways. All the information relevant to the topic of waste in The Linde Group has therefore been covered. In most cases, hazardous waste is handled by specialist waste disposal companies. Linde does not import any significant quantities of waste.

8

 

 

G4-EN26

 

 

Water bodies and related habitats affected

 

 

CR Report 2016: Water

 

 

Where necessary, waste water from our production processes and sanitary facilities is either dealt with directly in our own waste water treatment plants or fed into municipal or industrial treatment systems. We comply here with permitted emission levels.

 

 

 

 

 

 

 

 

 

 

 

 

 

Products and services

 

 

 

 

 

 

 

 

 

 

 

 

 

7;8;9

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Safety
CR Report 2016: Environment
CR Report 2016: Product stewardship
CR Report 2016: Energy and climate protection
Linde website: Environment and safety
Linde website: Clean Technology by Linde
Policy on health, safety and environmental protection

 

 

Linde has global guidelines in place for potential cases of recalls.

7;8;9

 

 

G4-EN27

 

 

Impact mitigation of environmental impacts of products and services

 

 

CR Report 2016: Sustainability strategy
CR Report 2016: Innovations and products
CR Report 2016: Product stewardship
Linde website: Clean Technology by Linde

 

 

 

8;9

 

 

G4-EN28

 

 

Products sold and packaging materials reclaimed

 

 

 

 

 

Data on the total volume of products sold is classified as confidential. In our report, we disclose the total volume of packaging material, as well as major initiatives for taking back packaging material. Gas cylinders for deliveries to our customers are reused on average four times a year and refilled. The gas cylinders have a lifespan of many years. In individual cases, Linde assumes responsibility for disposing of other packaging materials for its customers. Sometimes we also offer customers waste collection and disposal services.

 

 

 

 

 

 

 

 

 

 

 

 

 

Compliance

 

 

 

 

 

 

 

 

 

 

 

 

 

8

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
(PDF:) Financial Report 2016: Risk management (p. 84 ff.)
CR Report 2016: Safety
CR Report 2016: Environment
CR Report 2016: Compliance

 

 

 

8

 

 

G4-EN29

 

 

Fines and sanctions for non-compliance with environmental laws and regulations

 

 

CR Report 2016: Safety
CR Report 2016: Environment
CR Report 2016: Compliance

 

 

We report the number of reportable environmental incidents, the number of environmental complaints received and payments arising as a result.

 

 

 

 

 

 

 

 

 

 

 

 

 

Transport

 

 

 

 

 

 

 

 

 

 

 

 

 

8

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Sustainability goals
CR Report 2016: Safety
CR Report 2016: Environment
CR Report 2016: Transport
CR Report 2016: Energy and climate protection
Linde website: Transport
Policy on health, safety and environmental protection

 

 

 

8

 

 

G4-EN30

 

 

Environmental impacts

 

 

CR Report 2016: Transport
CR Report 2016: Energy and climate protection
CR Report 2016: Key figures

 

 

We report an estimated number for fuel consumption of the Linde transport fleet and related direct greenhouse gas emissions.

 

 

 

 

 

 

 

 

 

 

 

 

 

Overall

 

 

 

 

 

 

 

 

 

 

 

 

 

8

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Sustainability goals
CR Report 2016: Safety
CR Report 2016: Environment
CR Report 2016: Product stewardship
Policy on health, safety and environmental protection

 

 

 

7;8;9

 

 

G4-EN31

 

 

Environmental protection expenditures and investments

 

 

CR Report 2016: Safety
CR Report 2016: Environment

 

 

Key figures are collected at local level in accordance with local legislation. We do not publish these figures, as we classify this information as confidential.

 

 

 

 

 

 

 

 

 

 

 

 

 

Supplier environmental assessment

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Sustainability goals
CR Report 2016: Supply chain
CR Report 2016: Transport
CR Report 2016: Raw materials
Linde website: Supply chain
Code of Conduct for Suppliers

 

 

In 2013, we commissioned an external analysis of sustainability risks in our supply chain. This enables us to classify every individual supplier according to its risk potential in the area of sustainability.

7;8;9

 

 

G4-EN32

 

 

Suppliers screened using environmental criteria

 

 

CR Report 2016: Supply chain
CR Report 2016: Raw materials

 

 

In 2015, all new suppliers automatically signed up to the Code of Conduct for Suppliers. There is also a continual process in place to ensure that those suppliers with whom contracts were signed prior to 2013, the year the Code of Conduct for Suppliers was introduced, agree to be bound by the Code.

7;8;9

 

 

G4-EN33

 

 

Environmental impacts in the supply chain

 

 

CR Report 2016: Supply chain
CR Report 2016: Raw materials

 

 

By way of example, we report key figures on impacts in the supply chain and measures taken for contractors on construction sites.

 

 

 

 

 

 

 

 

 

 

 

 

 

Environmental grievance mechanisms

 

 

 

 

 

 

 

 

 

 

 

 

 

7;8;9

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Sustainability goals
CR Report 2016: Compliance
Linde website: Compliance
Policy on health, safety and environmental protection

 

 

 

7;8;9

 

 

G4-EN34

 

 

Grievances

 

 

 

 

 

We report the number of reportable environmental incidents, the number of environmental complaints received and payments arising as a result.

Social indicators: Labour practices and decent work

UNGC

 

 

GRI

 

 

GRI indicator

 

 

Links and downloads

 

 

Explanations

 

 

 

 

 

 

 

 

 

 

 

 

 

Employment

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
(PDF:) Financial Report 2016: Personnel opportunities (p. 71 ff.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Employees across the world
Code of Ethics (p. 4 ff.)

 

 

 

 

 

 

G4-LA1

 

 

New employee hires and employee turnover

 

 

CR Report 2016: Employees across the world
CR Report 2016: Key figures

 

 

We report the number of new employee hires by gender and the employee turnover rate. We do not publish any other data on hiring employees as we classify this information as confidential. Where it is relevant for The Linde Group, we also provide gender-specific data, such as the percentage of female staff and the percentage of women in senior management positions.

 

 

 

G4-LA2

 

 

Benefits provided to full-time employees

 

 

CR Report 2016: Remuneration and social benefits
CR Report 2016: Work-life balance
CR Report 2016: Key figures

 

 

 

 

 

 

G4-LA3

 

 

Return to work and retention rates after parental leave

 

 

CR Report 2016: Work-life balance
CR Report 2016: Key figures

 

 

Where it is relevant for The Linde Group, we provide gender-specific data, such as the percentage of female staff and the percentage of women in senior management positions.

 

 

 

 

 

 

 

 

 

 

 

 

 

Labour/management relations

 

 

 

 

 

 

 

 

 

 

 

 

 

1;3

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Involving employees
Linde website: Involving employees
Position paper on human rights

 

 

 

3

 

 

G4-LA4

 

 

Minimum notice periods regarding operational changes

 

 

CR Report 2016: Involving employees

 

 

We notify our employees and/or employee representative bodies promptly of any significant company agreements. In 2015, the Executive Board of Linde AG and the European Works Council entered into an agreement on minimum standards for efficiency improvement measures which have an impact on staff numbers. These measures should be implemented in a socially responsible manner. Provisions set out in the agreement include an open and transparent information and consultation process to be conducted with employee representatives and ways in which compulsory redundancies can be avoided.

 

 

 

 

 

 

 

 

 

 

 

 

 

Occupational health and safety

 

 

 

 

 

 

 

 

 

 

 

 

 

1

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
(PDF:) Financial Report 2016: Safety risks (p. 89)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Sustainability goals
CR Report 2016: Supply chain
CR Report 2016: Safety
CR Report 2016: Occupational safety and health protection
Linde website: Labour standards
Linde website: Occupational health and safety
Policy on health, safety and environmental protection

 

 

 

1

 

 

G4-LA5

 

 

Workforce represented in formal joint management-worker health and safety committees

 

 

CR Report 2016: Involving employees

 

 

We do not record any key figures for this GRI indicator, as it does not constitute a strategically meaningful control parameter for our Group.

1

 

 

G4-LA6

 

 

Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities

 

 

CR Report 2016: Safety
CR Report 2016: Transport
CR Report 2016: Occupational safety and health protection
CR Report 2016: Key figures

 

 

We record and publish those key figures which are relevant to the evaluation and improvement of our health and safety performance. These include the number of workplace accidents per million hours worked by employees and contractors (LTIR), the number of workplace accidents resulting in fatalities of employees and contractors, the number of accidents with at least one day of absence, etc.
We do not break down these figures by region, as we classify this information as confidential.
Where it is relevant for The Linde Group, we provide gender-specific data, such as the percentage of female staff and the percentage of women in senior management positions.

1

 

 

G4-LA7

 

 

Workers with a high incidence or high risk of diseases

 

 

CR Report 2016: Safety
CR Report 2016: Occupational safety and health protection

 

 

 

1

 

 

G4-LA8

 

 

Health and safety topics covered in formal agreements with trade unions

 

 

CR Report 2016: Involving employees
CR Report 2016: Key figures

 

 

We report the proportion of employees covered by collective wage agreements. We do not record other data included as part of this GRI indicator, as this information does not constitute a strategically meaningful control parameter for our Group.

 

 

 

 

 

 

 

 

 

 

 

 

 

Training and education

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
(PDF:) Financial Report 2016: Personnel opportunities (p. 71 ff.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Sustainability goals
CR Report 2016: Employees across the world
CR Report 2016: Winning talent
CR Report 2016: Human rights and labour standards
Linde website: Competing for talent

 

 

 

 

 

 

G4-LA9

 

 

Hours of training and education per employee

 

 

CR Report 2016: Involving employees
CR Report 2016: Safety
CR Report 2016: Key figures

 

 

Where it is relevant for The Linde Group, we provide gender-specific data, such as the percentage of female staff and the percentage of women in senior management positions. We also provide information on the number of women participating in talent programmes. We do not break down this information further by employee category, as it does not constitute a strategically meaningful control parameter for our Group.

 

 

 

G4-LA10

 

 

Lifelong learning

 

 

CR Report 2016: Winning talent

 

 

 

 

 

 

G4-LA11

 

 

Performance and career development reviews

 

 

CR Report 2016: Winning talent

 

 

We conduct regular staff appraisals to ensure that our employees are presented with targeted professional development opportunities. To date, we have not reported any data relating to these appraisals.

 

 

 

 

 

 

 

 

 

 

 

 

 

Diversity and equal opportunity

 

 

 

 

 

 

 

 

 

 

 

 

 

1;6

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Diversity
CR Report 2016: Human rights and labour standards
Linde website: Values and standards
Linde website: Diversity
Linde website: Labour standards
Code of Ethics (p. 38 f.)
Position paper on human rights

 

 

 

1;6

 

 

G4-LA12

 

 

Composition of governance bodies

 

 

(PDF:) Financial Report 2016: Diversity on the Supervisory Board (p. 17 f.)
CR Report 2016: Diversity
CR Report 2016: Key figures
Linde website: Executive Board and Supervisory Board

 

 

We report on all aspects which are key to our diversity management. We classify information on our employees’ membership of minority groups as confidential. The composition of the Executive Board and the Supervisory Board by gender, age and origin is published on our website.

 

 

 

 

 

 

 

 

 

 

 

 

 

Equal remuneration for women and men

 

 

 

 

 

 

 

 

 

 

 

 

 

1;6

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Remuneration and social benefits
CR Report 2016: Diversity
Linde website: Diversity
Code of Ethics (p. 38 f.)
Position paper on human rights

 

 

 

1;6

 

 

G4-LA13

 

 

Ratio of the basic salary and remuneration of women to men

 

 

CR Report 2016: Remuneration and social benefits
CR Report 2016: Diversity

 

 

The remuneration of individual Linde Group employees is dependent on their function and their qualifications and is not determined by gender-specific aspects. We regularly review remuneration in the regions where we operate to ensure that it is appropriate and in line with market conditions. We do not publish data relating to this issue, as we classify this information as confidential.

 

 

 

 

 

 

 

 

 

 

 

 

 

Supplier assessment for labour practices

 

 

 

 

 

 

 

 

 

 

 

 

 

1;6

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Sustainability goals
CR Report 2016: Supply chain
CR Report 2016: Transport
CR Report 2016: Raw materials
Linde website: Supply chain
Code of Conduct for Suppliers

 

 

In 2013, we commissioned an external analysis of sustainability risks in our supply chain. This enables us to classify every individual supplier according to its risk potential in the area of sustainability. This enables us to classify individual suppliers according to their risk potential in the area of sustainability.

1;6

 

 

G4-LA14

 

 

New suppliers screened

 

 

CR Report 2016: Supply chain
Code of Conduct for Suppliers

 

 

In 2016, all new suppliers automatically signed up to the Code of Conduct for Suppliers. There is also a continual process in place to ensure that those suppliers with whom contracts were signed prior to 2013, the year the Code of Conduct for Suppliers was introduced, agree to be bound by the Code.

1;6

 

 

G4-LA15

 

 

Impacts for labour practices in the supply chain

 

 

CR Report 2016: Supply chain

 

 

By way of example, we report key figures on impacts in the supply chain and measures taken for contractors on construction sites.

 

 

 

 

 

 

 

 

 

 

 

 

 

Labour practices grievance mechanisms

 

 

 

 

 

 

 

 

 

 

 

 

 

1;6

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Compliance
CR Report 2016: Human rights and labour standards
Linde website: Integrity Line
Linde Integrity Line guideline (p. 3)

 

 

 

1;6

 

 

G4-LA16

 

 

Grievances about labour practices

 

 

CR Report 2016: Compliance
CR Report 2016: Human rights and labour standards
Linde website: Integrity Line
Linde Integrity Line guideline (p. 7)

 

 

 

Social indicators: Human rights

UNGC

 

 

GRI

 

 

GRI indicator

 

 

Links and downloads

 

 

Explanations

 

 

 

 

 

 

 

 

 

 

 

 

 

Investment

 

 

 

 

 

 

 

 

 

 

 

 

 

1;2;3;4;5;6

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Compliance
CR Report 2016: Supply chain
CR Report 2016: Diversity
CR Report 2016: Human rights and labour standards
Linde website: Values and standards
Linde website: UN Global Compact
Linde website: Integrity Line
Position paper on human rights
Code of Ethics (p. 38)
Code of Conduct for Suppliers

 

 

This topic is relevant to Linde in the context of sustainability and is covered by our management systems. As it is not one of the most relevant sustainability topics for our Group, we only report on individual aspects in this area which are relevant to us.

1;2;3;4;5;6

 

 

G4-HR1

 

 

Investment agreements and contracts that include human rights clauses

 

 

CR Report 2016: Supply chain

 

 

 

1;2;3;4;5;6

 

 

G4-HR2

 

 

Employee training on human rights policies

 

 

CR Report 2016: Compliance
CR Report 2016: Supply chain
Code of Ethics (p. 8)

 

 

In this report, we provide information on the number of training sessions completed on our Code of Ethics, which also covers the issue of human rights. Moreover, we report the proportion of employees working in procurement who were provided with training on the content of the Code of Conduct for Suppliers. In addition, Linde is training security personnel on this subject (see GRI indicator G4-HR7).

 

 

 

 

 

 

 

 

 

 

 

 

 

Non-discrimination

 

 

 

 

 

 

 

 

 

 

 

 

 

1;2;6

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Sustainability goals
CR Report 2016: Diversity
CR Report 2016: Human rights and labour standards
CR Report 2016: Compliance
CR Report 2016: Supply chain
Linde website: Diversity
Linde website: Labour standards
Linde website: Integrity Line
Position paper on human rights
Code of Ethics (p. 39)
Code of Conduct for Suppliers

 

 

 

1;2;6

 

 

G4-HR3

 

 

Incidents of discrimination

 

 

CR Report 2016: Compliance
CR Report 2016: Diversity
CR Report 2016: Key figures

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Freedom of association and collective bargaining

 

 

 

 

 

 

 

 

 

 

 

 

 

1;2;6

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Involving employees
CR Report 2016: Human rights and labour standards
CR Report 2016: Compliance
CR Report 2016: Supply chain
Linde website: Involving employees
Linde website: Labour standards
Linde website: Integrity Line
Position paper on human rights
Code of Ethics (p. 38)
Code of Conduct for Suppliers

 

 

This topic is relevant to Linde in the context of sustainability and is covered by our management systems. As it is not one of the most relevant sustainability topics for our Group, we only report on individual aspects in this area which are relevant to us.

 

 

 

G4-HR4

 

 

Risk to the right to exercise freedom of association and collective bargaining

 

 

CR Report 2016: Involving employees
Linde website: Labour standards

 

 

In our Code of Ethics, which is binding on all employees, and our Code of Conduct for Suppliers, we set out our commitment to safeguarding freedom of assembly and association. In 2016 again, we investigated risks relating to the right to freedom of assembly and association as part of a global labour and social standards survey. In 2013, Linde commissioned an external analysis of sustainability risks in the supply chain which focused on country and product risks and also covered the right to freedom of assembly and association.

 

 

 

 

 

 

 

 

 

 

 

 

 

Child labour

 

 

 

 

 

 

 

 

 

 

 

 

 

1;2;5

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Human rights and labour standards
CR Report 2016: Compliance
CR Report 2016: Supply chain
Linde website: Labour standards
Linde website: Integrity Line
Position paper on human rights
Code of Ethics (p. 38)
Code of Conduct for Suppliers

 

 

This topic is relevant to Linde in the context of sustainability and is covered by our management systems. As it is not one of the most relevant sustainability topics for our Group, we only report on individual aspects in this area which are relevant to us.

1;2;5

 

 

G4-HR5

 

 

Risks for incidents of child labour

 

 

CR Report 2016: Human rights and labour standards
Linde website: Labour standards

 

 

In our Position paper on human rights, in our Code of Ethics, which is binding on all employees, and in our Code of Conduct for Suppliers, we set out our commitment to respecting human rights worldwide. In 2016 again, we investigated child labour risks as part of a global labour and social standards survey. In 2013, Linde commissioned an external analysis of sustainability risks in the supply chain which focused on country and product risks and also covered the subject of child labour.

 

 

 

 

 

 

 

 

 

 

 

 

 

Forced or compulsory labour

 

 

 

 

 

 

 

 

 

 

 

 

 

1;2;4

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Human rights and labour standards
CR Report 2016: Compliance
CR Report 2016: Supply chain
Linde website: Labour standards
Linde website: Integrity Line
Position paper on human rights
Code of Ethics (p. 38)
Code of Conduct for Suppliers

 

 

This topic is relevant to Linde in the context of sustainability and is covered by our management systems. As it is not one of the most relevant sustainability topics for our Group, we only report on individual aspects in this area which are relevant to us.

1;2;4

 

 

G4-HR6

 

 

Risks for incidents of forced or compulsory labour

 

 

CR Report 2016: Human rights and labour standards
Linde website: Labour standards

 

 

In our Position paper on human rights, in our Code of Ethics, which is binding for all employees, and in our Code of Conduct for Suppliers, we set out our commitment to respecting human rights worldwide. In 2016 again, we investigated forced labour risks as part of a global labour and social standards survey. In 2013, Linde commissioned an external analysis of sustainability risks in the supply chain which focused on country and product risks and also covered the subject of forced labour.

 

 

 

 

 

 

 

 

 

 

 

 

 

Security practices

 

 

 

 

 

 

 

 

 

 

 

 

 

1;2

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Compliance
CR Report 2016: Human rights and labour standards
Linde website: Labour standards
Linde website: Integrity Line
Position paper on human rights
Code of Ethics (p. 37)
Code of Conduct for Suppliers

 

 

This topic is relevant to Linde in the context of sustainability and is covered by our management systems. As it is not one of the most relevant sustainability topics for our Group, we only report on individual aspects in this area which are relevant to us.
Security personnel at our sites have to undergo a rigorous vetting process. Our security officers must respect human dignity and human rights and act in accordance with local laws and regulations. In safeguarding the security of our sites, we comply with international standards such as the UN Basic Principles on the Use of Force. Linde security personnel all receive training on these issues.

1;2

 

 

G4-HR7

 

 

Security personnel trained

 

 

 

 

 

Security personnel at our sites have to undergo a rigorous vetting process. Our security officers must respect human dignity and human rights and act in accordance with local laws and regulations. In safeguarding the security of our sites, we comply with international standards such as the UN Basic Principles on the Use of Force. Linde security personnel all receive training on these issues.

 

 

 

 

 

 

 

 

 

 

 

 

 

Indigenous rights

 

 

 

 

 

 

 

 

 

 

 

 

 

1;2

 

 

G4-DMA

 

 

Management approach

 

 

 

 

 

This aspect is not one of the key sustainability topics for The Linde Group, as our business activities are not associated with any violations of indigenous rights. For this reason, we do not provide any further information on this topic.

1;2

 

 

G4-HR8

 

 

Incidents of violations involving the rights of indigenous peoples

 

 

 

 

 

We are not aware of any instances where the rights of indigenous peoples were violated in 2016.

 

 

 

 

 

 

 

 

 

 

 

 

 

Assessment

 

 

 

 

 

 

 

 

 

 

 

 

 

1;2

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Compliance
CR Report 2016: Human rights and labour standards
Linde website: Labour standards

 

 

 

1;2

 

 

G4-HR9

 

 

Review of operations

 

 

CR Report 2016: Human rights and labour standards

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Supplier human rights assessment

 

 

 

 

 

 

 

 

 

 

 

 

 

1;2

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability goals
CR Report 2016: Supply chain
Linde website: Supply chain
Linde website: Code of Conduct for Suppliers
Code of Conduct for Suppliers

 

 

In 2013, we commissioned an external analysis of sustainability risks in our supply chain. This enables us to classify every individual supplier according to its risk potential in the area of sustainability.

1;2;3;4;5;6

 

 

G4-HR10

 

 

Suppliers screened

 

 

CR Report 2016: Supply chain

 

 

In 2016, all new suppliers automatically signed up to the Code of Conduct for Suppliers. There is also a continual process in place to ensure that those suppliers with whom contracts were signed prior to 2013, the year the Code of Conduct for Suppliers was introduced, agree to be bound by the Code.

1;2;3;4;5;6

 

 

G4-HR11

 

 

Human rights impacts in the supply chain

 

 

CR Report 2016: Supply chain

 

 

By way of example, we report key figures on impacts in the supply chain and measures taken for contractors on construction sites.

 

 

 

 

 

 

 

 

 

 

 

 

 

Human rights grievance mechanisms

 

 

 

 

 

 

 

 

 

 

 

 

 

1;2

 

 

G4-DMA

 

 

Management approach

 

 

CR Report 2016: Compliance
CR Report 2016: Human rights and labour standards
Linde website: Code of Conduct for Suppliers
Linde website: Compliance
Linde website: Integrity Line
Linde Integrity Line guideline

 

 

 

1;2

 

 

G4-HR12

 

 

Grievances

 

 

CR Report 2016: Compliance
CR Report 2016: Human rights and labour standards

 

 

 

Social indicators: Society

UNGC

 

 

GRI

 

 

GRI indicator

 

 

Links and downloads

 

 

Explanations

 

 

 

 

 

 

 

 

 

 

 

 

 

Local communities

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Stakeholders
CR Report 2016: Safety
CR Report 2016: Environmental protection
CR Report 2016: Production
CR Report 2016: Product stewardship
CR Report 2016: Social commitment
Linde website: Social commitment

 

 

This topic is relevant to Linde in the context of sustainability and is covered by our management systems. As it is not one of the most relevant sustainability topics for our Group, we only report on individual aspects in this area which are relevant to us.

 

 

 

G4-SO1

 

 

Operations with local community engagement programmes

 

 

CR Report 2016: Stakeholders
CR Report 2016: Safety
CR Report 2016: Environmental protection
CR Report 2016: Social commitment

 

 

Around the world, we review the local and global impact of our business activities on people and the environment. Our community investment programmes are coordinated at a regional level. These involve voluntary work with communities in the vicinity of our business locations. The needs of those local communities are identified in consultation with our stakeholders.

 

 

 

G4-SO2

 

 

Impacts on local communities

 

 

CR Report 2016: Safety
CR Report 2016: Environmental protection

 

 

Our business operations have no significant negative impacts on local communities beyond the risks outlined in the environment and safety section. We monitor and minimise potential risks through our corporate responsibility management.

 

 

 

 

 

 

 

 

 

 

 

 

 

Anti-corruption

 

 

 

 

 

 

 

 

 

 

 

 

 

10

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Compliance
Linde website: Compliance
Code of Ethics (p. 34)

 

 

 

10

 

 

G4-SO3

 

 

Assessment of operations for risks related to corruption

 

 

CR Report 2016: Compliance
(PDF:) Financial Report 2016: Compliance (p. 15)

 

 

A binding risk analysis process (compliance
risk assessment) was introduced in 2014, covering
the issues of general compliance, antitrust law
and corruption.

10

 

 

G4-SO4

 

 

Communication and training

 

 

CR Report 2016: Compliance
Code of Ethics (p. 9)

 

 

Our aim is to train 100 percent of our employees on our Code of Ethics. All employees receive a copy of the Code of Ethics when they start working at the company and must confirm in writing that they have read and understood it. Furthermore, we organise a Group-wide e-learning programme and classroom-based courses to familiarise our employees with the Code of Ethics. We report total figures for both. We do not evaluate the annual percentage as the effort involved in doing so would be disproportionate to the benefit.

10

 

 

G4-SO5

 

 

Confirmed incidents of corruption

 

 

(PDF:) Financial Report 2016: Legal risks (p. 93)
(PDF:) Financial Report 2016: Litigation (p. 175)

 

 

In our Financial Report, we disclose the most important current or foreseeable legal or arbitration proceedings in which The Linde Group or one of its Group companies is involved.

 

 

 

 

 

 

 

 

 

 

 

 

 

Public policy

 

 

 

 

 

 

 

 

 

 

 

 

 

1;2;3;4;5;6;7;8;9;10

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Stakeholders
CR Report 2016: Social commitment
CR Report 2016: UN Global Compact
Linde website: Stakeholders
Code of Ethics (p. 42)

 

 

This topic is relevant to Linde in the context of sustainability and is covered by our management systems. As it is not one of the most relevant sustainability topics for our Group, we only report on individual aspects in this area which are relevant to us.

10

 

 

G4-SO6

 

 

Political contributions

 

 

CR Report 2016: Stakeholders
CR Report 2016: Social commitment

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Anti-competitive behaviour

 

 

 

 

 

 

 

 

 

 

 

 

 

10

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
Linde website: Compliance
Code of Ethics (p. 16)

 

 

 

10

 

 

G4-SO7

 

 

Legal actions

 

 

(PDF:) Financial Report 2016: Legal risks (p. 93)
(PDF:) Financial Report 2016: Litigation (p. 175)

 

 

In our Financial Report, we disclose the most important current or foreseeable legal or arbitration proceedings in which The Linde Group or one of its Group companies is involved.

 

 

 

 

 

 

 

 

 

 

 

 

 

Compliance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Compliance
Linde website: Values and standards
Linde website: Compliance
Code of Ethics (p. 7 ff.)

 

 

 

 

 

 

G4-SO8

 

 

Monetary value of fines and non-monetary sanctions

 

 

(PDF:) Financial Report 2016: Legal risks (p. 93)
(PDF:) Financial Report 2016: Litigation (p. 175)

 

 

In our Financial Report, we disclose the most important current or foreseeable legal or arbitration proceedings in which The Linde Group or one of its Group companies is involved.

 

 

 

 

 

 

 

 

 

 

 

 

 

Supplier assessment for impacts on society

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Sustainability goals
CR Report 2016: Supply chain
CR Report 2016: Transport
Linde website: Supply chain
Code of Conduct for Suppliers

 

 

In 2013, we commissioned an external analysis of sustainability risks in our supply chain. This enables us to classify every individual supplier according to its risk potential in the area of sustainability.

 

 

 

G4-SO9

 

 

Suppliers screened

 

 

CR Report 2016: Supply chain

 

 

In 2016, all new suppliers automatically signed up to the Code of Conduct for Suppliers. There is also a continual process in place to ensure that those suppliers with whom contracts were signed prior to 2013, the year the Code of Conduct for Suppliers was introduced, agree to be bound by the Code.

 

 

 

G4-SO10

 

 

Impacts on society in the supply chain

 

 

CR Report 2016: Supply chain

 

 

By way of example, we report key figures on impacts in the supply chain and measures taken for contractors on construction sites.

 

 

 

 

 

 

 

 

 

 

 

 

 

Grievance mechanisms for impacts on society

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Compliance
Linde website: Integrity Line
Linde Integrity Line guideline (p. 1 ff.)

 

 

 

 

 

 

G4-SO11

 

 

Grievances

 

 

CR Report 2016: Compliance

 

 

 

Social indicators: Product responsibility

UNGC

 

 

GRI

 

 

GRI indicator

 

 

Links and downloads

 

 

Explanations

 

 

 

 

 

 

 

 

 

 

 

 

 

Customer health and safety

 

 

 

 

 

 

 

 

 

 

 

 

 

1

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Safety
CR Report 2016: Environmental protection
CR Report 2016: Product stewardship
Linde website: Compliance
Linde website: Product stewardship
Code of Ethics (p. 21)
Policy on health, safety and environmental protection

 

 

 

1

 

 

G4-PR1

 

 

Assessment of the health and safety impacts of products and services

 

 

CR Report 2016: Safety
CR Report 2016: Environmental protection
CR Report 2016: Product stewardship
Linde website: REACH

 

 

 

1

 

 

G4-PR2

 

 

Compliance with regulations

 

 

(PDF:) Financial Report 2016: Legal risks (p. 93)
(PDF:) Financial Report 2016: Litigation (p. 175)

 

 

In our Financial Report, we disclose the most important current or foreseeable legal or arbitration proceedings in which The Linde Group or one of its Group companies is involved.

 

 

 

 

 

 

 

 

 

 

 

 

 

Product and service labelling

 

 

 

 

 

 

 

 

 

 

 

 

 

8

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Sustainability strategy
CR Report 2016: Sustainability organisation
CR Report 2016: Safety
CR Report 2016: Environmental protection
CR Report 2016: Product stewardship
Linde website: REACH
Linde website: Product stewardship
Policy on health, safety and environmental protection

 

 

 

8

 

 

G4-PR3

 

 

Labelling of products

 

 

CR Report 2016: Product stewardship
Linde website: REACH

 

 

 

8

 

 

G4-PR4

 

 

Compliance with regulations

 

 

(PDF:) Financial Report 2016: Legal risks (p. 93)
(PDF:) Financial Report 2016: Litigation (p. 175)

 

 

In our Financial Report, we disclose the most important current or foreseeable legal or arbitration proceedings in which The Linde Group or one of its Group companies is involved.

 

 

 

G4-PR5

 

 

Results of surveys measuring customer satisfaction

 

 

CR Report 2016: Customers
CR Report 2016: Product stewardship
Linde website: Stakeholders

 

 

We systematically measure customer satisfaction levels worldwide as part of our customer experience management programme. We use the results of surveys, our customer complaint management service and other information channels to help us improve our products and offerings.

 

 

 

 

 

 

 

 

 

 

 

 

 

Marketing communications

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

G4-DMA

 

 

Management approach

 

 

CR Report 2016: Compliance
Code of Ethics (p. 23)

 

 

This topic is relevant to Linde in the context of sustainability and is covered by our management systems. As it is not one of the most relevant sustainability topics for our Group, we only report on individual aspects in this area which are relevant to us.

 

 

 

G4-PR6

 

 

Sale of banned or disputed products

 

 

Code of Ethics (p. 26)

 

 

 

 

 

 

G4-PR7

 

 

Compliance with regulations

 

 

(PDF:) Financial Report 2016: Legal risks (p. 93)
(PDF:) Financial Report 2016: Litigation (p. 175)

 

 

In our Financial Report, we disclose the most important current or foreseeable legal or arbitration proceedings in which The Linde Group or one of its Group companies is involved.

 

 

 

 

 

 

 

 

 

 

 

 

 

Customer privacy

 

 

 

 

 

 

 

 

 

 

 

 

 

1

 

 

G4-DMA

 

 

Management approach

 

 

CR Report 2016: Compliance
Linde website: Compliance
Code of Ethics (p. 36)

 

 

This topic is relevant to Linde in the context of sustainability and is covered by our management systems. As it is not one of the most relevant sustainability topics for our Group, we only report on individual aspects in this area which are relevant to us.
In our Code of Ethics, we set out our commitment to the protection of personal data. We have therefore appointed a senior data protection officer. We keep our employees informed about data protection requirements and provide training for those who come into contact with personal data in their professional capacity.

1

 

 

G4-PR8

 

 

Complaints

 

 

CR Report 2016: Compliance

 

 

In this report, we disclose the total number of complaints made to the Linde Integrity Line and analyse them by sub-category. We are not aware of any reports regarding breaches of customer privacy and losses of customer data.

 

 

 

 

 

 

 

 

 

 

 

 

 

Compliance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

G4-DMA

 

 

Management approach

 

 

(PDF:) Financial Report 2016: Responsibilities (p. 204 f.)
CR Report 2016: Compliance
CR Report 2016: Product stewardship
Linde website: Compliance
Linde website: Product stewardship
Code of Ethics (p. 7 ff.)

 

 

 

 

 

 

G4-PR9

 

 

Fines

 

 

(PDF:) Financial Report 2016: Legal risks (p. 93)
(PDF:) Financial Report 2016: Litigation (p. 175)

 

 

In our Financial Report, we disclose the most important current or foreseeable legal or arbitration proceedings in which The Linde Group or one of its Group companies is involved.